Professionalizing IT Service Delivery at Scale:
Stabilizing Multi-Site Operations and M&A Integration

An Executive IT Leader with 25+ years of experience directing high-stakes operations across Global Public Enterprise (Fortune 500) and Private Equity-backed sectors. I specialize in professionalizing service delivery, stabilizing complex multi-site infrastructures, and accelerating growth through disciplined M&A integration.

500+ sites 85+ integrations $660K/yr Azure savings $5.4M portfolio governance
Scale & Impact LinkedIn Email Me

Operational Excellence & Scale

500+

Distributed Sites

Directing enterprise operations and service delivery across 500+ clinical and corporate locations, standardizing deployments for thousands of endpoints.

280% to <7%

Fiscal Variance Fix

Rescued budget variance for a $5.4M annual IT portfolio through disciplined forecasting and transparency during aggressive acquisitions.

85+

M&A Transactions

Led IT due diligence and Day 1 integration for 85+ multi-region acquisitions, ensuring seamless clinical operations and rapid value realization.

Featured Case Studies

M&A & Operations

Financial Discipline at PT Solutions

Stabilized a $5.4M portfolio and standardized M&A integration for 85+ clinical sites while reducing budget variance to under 7%.

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Cloud & FinOps

Azure Cloud Optimization

Rationalized global workloads and implemented FinOps-aligned governance to deliver $660K in annualized cloud savings.

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ITSM & Platform Governance

Global ServiceNow Transformation

Delivered an enterprise-wide platform rollout $938K under budget, supporting 5,000+ global users with 79% first-contact resolution.

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Manufacturing & Logistics

Industrial IT & Warehouse Automation

Pioneered forklift-mounted computing and OT analytics that drove a 60–62% increase in distribution center productivity.

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Executive Tenure

Director of IT Operations, Infrastructure & Service Mgmt
PT Solutions Physical Therapy
2023 - Present
  • Directing IT for a rapidly expanding healthcare organization with 500+ nationwide clinical sites.
  • Improved $5.4M budget variance by over 97% through structured forecasting routines.
  • Created a standardized IT M&A Playbook utilized to integrate 85+ clinics across 4 regions.
Director of Infrastructure, IT
Market Force Information
2021 - 2023
  • Reduced Azure cloud spend from $124K to $69K per month, delivering $660K in annualized savings.
  • Redesigned Jira Service Management workflows, increasing measurable ticket capture by 94%.
  • Introduced the organization's first formalized performance review process and SMART goal framework.
IT Service Manager, Global Services
Oldcastle Infrastructure (A CRH Company - NYSE: CRH)
2018 - 2021
  • Managed IT service delivery for 90+ global sites and 5,000+ mobile users in a Global Public Enterprise environment.
  • Directed implementation of enterprise ServiceNow platform $938K under initial budget.
  • Achieved 79% first-contact resolution while reducing unplanned incidents by 4% via CAB governance.
Remote Facilities IT Supervisor
Behr Process Corp (A Masco Company - NYSE: MAS)
2001 - 2018
  • Spearheaded forklift-mounted mobile computing across 8 distribution centers, increasing shift effectiveness by 62%.
  • Scaled field support organization from 4 to 22 facilities across North America while ensuring 24/7 uptime.
  • Acted as a continuous improvement advisor for 5S methodologies across plant-floor systems.

Core Competencies

Enterprise IT Operations Global Multi-Site Governance M&A IT Playbook Development Fortune 500 / Global Public Enterprise Leadership Private Equity (PE) Alignment IT Financial Modeling (FinOps) ITSM Maturity (ITIL v3/v4) Vendor & Contract Sovereignty Endpoint Security Governance Warehouse & Operational Technology (OT)